Front desk representatives play a key role in giving guests an excellent experience when visiting hotel. They greet guests, check them in, and make payment arrangements. They assist guests with answers for questions they may have and make sure guests can get the services that are offered at the hotel property. The Front Desk Clerk certification recognizes those professionals who are skilled at the many tasks they must perform. This course is suitable for anyone that wants to work in the hotel industry in front of house as a clerk or would like to revise their skills in this area. This course is divided into three levels: Intermediate, Advanced and Professional. The professional level is structured in such a way that it will teach the student management skills. The course introduces the hotel industry in general so that the students will have a better understanding of the rooms division. It will include information about the history, magnitude, culture of the industry as well as management and skills of the future. Definitions, specialized vocabulary, and basic industry formulas introduce terminology that is prerequisite both to professional membership and a better understanding of the material to come. Examples include room rate, which is one measure used by the industry worldwide, Average Daily Rate (ADR) which is a helpful indicator for guests as well as managers, owners, and lenders. Skills of the future include Emotional Intelligence and Complex Problem-Solving Skills.